Customer Care

The Ten questions you will be asked when troubleshooting BGAN.

  • What is the SIM card Number?
  • In what hat type BGAN are you using the SIM card?
  • Do you have GPS lock? What is lat/lan? Or what is your general physical location?
  • Does your PC handshake with the BGAN and register for voice, text & data? If not, what indications are displayed?
  • If your PC can recognize the BGAN connection and is registered, send a copy of the "Diagnostic Report" as seen in Launchpad toolbar "Help".
  • What is your signal strength?
  • Are you using Launchpad or the web intervace to monitor BGAN functions?
  • Have you updated your terminal with the latest firmware? and PC with the latest Launchpad? Check http://www.inmarsat.com/support/BGAN
  • What APN is in use? Set or uss.bgan.inmarsat.com
  • What is the operating system being used by your PC interfaced by LAN cable (Win, XP, Vista, 7)?

USSecurenet recognizes the importance of your business. We have a courteous and informative staff who will help assist you with your business needs and questions. Within our website, we have information to assist you with general questions or feel free to contact us by phone/email.

Our contact information is as follows:

Phone: 201-447-0130 or 202-370-1362
Email: .(JavaScript must be enabled to view this email address), .(JavaScript must be enabled to view this email address), .(JavaScript must be enabled to view this email address)
Billing Inquiries: .(JavaScript must be enabled to view this email address)